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📦 Shipping & Returns – Ranch-Trade
Last updated: November 2025
At Ranch-Trade, we want every delivery to be fast, secure and hassle-free. Here’s how shipping and returns work:
🚚 Shipping Information
Processing Time:
Orders are prepared and shipped within 1–2 business days after payment confirmation.
Shipping Providers:
We ship with reliable carriers such as:
DHL
Deutsche Post
UPS (depending on destination)
Estimated Delivery Times:
🇩🇪 Germany: 2–4 business days
🇪🇺 Europe: 5–12 business days
🌍 International: 10–35 business days
(Delays may occur due to customs processing.)
Tracking:
Once shipped, you will receive a tracking number via email so you can follow your parcel anytime.
Customs & Duties:
For orders outside the EU, the buyer is responsible for any import duties, VAT or customs fees charged by their country.
🔁 Returns & Exchanges
We want you to be completely happy with your purchase!
Return Period:
You can return or exchange products within 14 days of delivery.
Eligible Returns:
Product must be unused and in original condition
Including original packaging and accessories
Return Shipping Costs:
Return shipping is paid by the buyer, unless:
The item arrives damaged,
Wrong item is sent,
Or the product is defective on arrival.
If there is an issue, please contact us first — we will help solve the problem quickly.
🛠 Warranty
All products include a warranty (varies by brand and model).
If there is a quality issue, please contact us and we will provide assistance.
📩 How to Start a Return
Simply email us with your order number and details:
📧 sellercentral@ranch-trade.de
We will provide instructions for returning your item.
👍 Customer First
Your satisfaction is our priority.
If you have any questions about shipping or returns, please reach out anytime!